Inconceivable

Google the word "inconceivable" and you'll undoubtedly come across this movie clip from the Princess Bride:

In it, the sinister mastermind Vizzini keeps using the word "inconceivable" to respond to scenarios that are, well, not really that inconceivable". His sword wielding sidekick Inigo Montoya, eventually puzzled by his continued use of the word, questions the Sicilian criminal, "You keep using that word. I do not think it means what you think it means".

Classic.

And so goes the English language. Fast forward 33 years, and I get a call from this lady from Canada (could be anywhere on the planet, but hey, I'm from Canada, and kind of expected more from my fellow "countryman"!).

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Caller: "Hi, does your software have an employee time tracking system?"

Me: "No, were a construction scheduling and project management system. You need time and attendance software"

Caller: "Well, I'm looking for something more robust".

And with that, she hung up on me.

Nice. So much for Canadians being a polite bunch.


Robust, eh!?

There are several definitions:

  • Strong, healthy, vigorous, strong and rich in flavor or smell.
  • Sturdy.
  • Able to withstand or overcome adverse conditions.

I don't think this is what the caller had in mind. But there is a definition here that pertains to software:

Robust or Robustness:  the ability of a computer system to cope with errors during execution and cope with erroneous input.

So given that definition, how will the caller know if BuildIT is robust or not? She would have to be a career systems analyst or quality assurance specialist, and would have to spend literally hours logged into BuildIT, throwing everything she can into every field that exists, attempting to crash our system or generate invalid or unexpected results.

Of course, having been in business for 20 years, and having employed such people to test, test and retest our system... plus the myriad of users that are logged in every hour of the day throwing data into their user accounts and executing functions... we can confidently make the claim that BuildIT is, well...

Robust :-)

What the caller fails to understand is the inclusion of a particular feature/functionality does not make a software system robust. Similarly, the lack of a particular feature/functionality in a software system is not necessarily a bad thing, especially when that feature is not part of (and not intimately connected to) the core competency and purpose of that system. In fact, in a recent case study with Mike Mitchell Construction in California, too many unused and/or unrelated features in a software system can be a liability, and a detriment to actually getting the system implemented with the team. We refer to such software systems as "bloated", and while "feature rich" sounds like you're getting more for your $$, in reality, you'll be paying more each month for unused features.

I suspect the caller doesn't got to Home Depot, speak to the tools rep about a compound miter saw that doesn't drill holes, and explains to him that she needs something more robust.

Or maybe so?

 Scott Hutchinson
 scott@builditsystems.com
 1 866 585 5050 ext 1

Construction App Graveyard - Keep your Distance

As of March 2017, there were an estimated 2.8 million apps for Android users (and 2.2 million in the Apple App store). Apps are everywhere, and they are being built and launched every day.

"There's an app for that" is part of our language today, so much so that even that phase is now trademarked by Apple.

The construction software space has been inundated with apps and specialized construction software that promises you the world in exchange for a one time purchase or monthly subscription. You'll never be able to test them all - you don't have enough time on the clock!

To winnow the field, you'll have to be very specific in your search, discover what they don't offer that is critical to you, and short list those apps/systems that best fit your needs.

Having been around since 2001, we've seen construction software companies rise and fall. Some were great systems with a decent user base and rich feature set, but still, they went by way of the dodo bird. And with their demise, a slew of builders, contractors and specialty trades were left scrambling to retool with a new system.

I recently went through a list of some construction websites that I had saved, and thought it would be good to see where they are now in their development, or whether they still had a pulse. It didn't take long to see that many are history.

While not an exhaustive list, here is a sampling:

  • www.hammerati.com
  • www.constructionprofitsystems.com (some videos still exist)
  • www.mytrades.ca
  • www.ebidroom.com
  • www.buildlinks.com (these guys started with $2.5M in funding back in the day, ouch!)
  • www.myct.com.au

You can search on each of these, and find some remnants online of what they were, what they promised, but the sites more or less are down... for good. Other sites are dying on the vine. They still exist, but haven't been updated in years. www.constructionbusinessonline.com for example. No updates since 2014.

One "project management suite" in particular got my interest. We'll call it ABC software. The founder of ABC subscribed me to their list back in 2011 so I received all their marketing pieces about how their system was the best, and it would save me time and money, and do everything for the contractor.

While ABC's website is still up, the founder has moved on to another company (quick check on his LinkedIn profile), their blog hasn't been touched since 2013 and their last Facebook post was early 2014. So... all those customers that were "running more productive and effective businesses using the [ABC] construction software suite" - where do they go for support, or who do they call when they can't access their data anymore?

I called one of their "customers" today and he confirmed my suspicions. It all started out great, but in the end, they couldn't reach anyone at the company, and finally were forced to move on to another software system.

Do you want to take that risk with your data? Your business? And quite frankly, your time which you never get back?

Three of our "veteran" customers who opt to subscribe annually and renewed this month for another year of service (a multi family home builder, factory built home manufacturer, and custom home builder) have been with BuildIT now for 14, 13, and 8 years respectively. They have been using and benefiting from BuildIT longer than most of our competitors have been in existence !!

So, when you are deciding on software, you should pay your respects at the App Graveyard before choosing to bet on Software X that just made its debut and hasn't got a track record yet. Then take BuildIT for a test drive and see why we're the rock solid choice.

 Scott Hutchinson
 scott@builditsystems.com
 1 866 585 5050 ext 1

15 years... and getting better each day !

Happy birthday to... us. 15 years since BuildIT incorporated, and the idea of BuildIT was incubating many months prior to this.

A lot can happen in 15 years. I've certainly earned the increasing number of grey hairs on my head. My little girl was learning how to ride a bike when we started, now she's rocking 3rd year college courses. And my son who was in diapers during the early days of BuildIT is now a lethal weapon, a second degree black belt in Tae Kwon Do.

As one of the major investors who clearly saw the potential in this idea, I want to personally thank the founders - Craig, Denis, and Michael - for their foresight and tireless efforts to get this thing off the ground. And to all those past and present who have been a part of building BuildIT, we are truly grateful.

With age comes credibility. Over the past 15 years, we've seen software companies come, and go. And the question we are asked often is "so, how long have you been in business?". It's a fair question... if you are entrusting your data and desired operational efficiencies to a company, you want to know they are going to be around for a while to support you. You can rest assured... we've been around much longer than most software we're compared to in our space.

Well, 15 years in the software world is a lifetime. And while new apps pop up every day, many of them are abandoned or discontinued. Even well funded ones. Google and Microsoft have discontinued over 70 applications each since they started... all they touch is not gold after all. We see it in the construction software space regularly. We'll get a call from a software searcher, "Hey, have you heard of construction software ABC?". No, and after a bit of research, it is clear they are just starting out. And to be fair, we started out too many years ago. But... we rolled out BuildIT a bit differently.

Before we went "to market" with a retail product, we already had a proven system. We struck a special arrangement with some key product testers (contractors, home builders, specialty trades) that gave our team valuable feedback and allowed us to establish a reliable, stable application before we welcomed our first retail customer. And I was present when we received our first cheque... it was at that point that I knew this was going to work. And it has.

Imagine, you entrench yourself/your team with a software program, get used to it, get results... fall in love with the thing even. And poof. It's gone. And you're left scrambling, trying to retool while ensuring your business doesn't miss a beat. It's no fun. It's one of the reasons we have customers return to BuildIT all the time. Just got a call the other day from a customer that was using BuildIT back in 2009, and now, 7 years later with a new company, he's wanting to propose it to his team. Why? Because, in his words, BuildIT works.

Being around for as long as we have does give us a leg up on the competition for sure. Add to that our background in construction, the ease of use of the application and how we have nailed simple online construction scheduling and collaboration features, and you have a recipe here for success. Your future success.

Come join the party !

 Scott Hutchinson
 scott@builditsystems.com
 1 866 585 5050 ext 1