BuildIT's Top 10

It struck me the other day...

BuildIT has been around for almost a decade - and I've been with BuildIT since the beginning.  Over the years, the questions I get asked by prospective customers (and new ones) are basically the same.

Here are the top 10 questions, in no particular order, with our carefully prepared responses.

1. Is my data safe and secure? And what happens to my information should you go out of business?

A: Absolutely, your data is safe much safer with us than on your own laptop. Our servers are located in a large professional hosting facility in Vancouver, British Columbia, Canada. Our customers' data is stored on servers with RAID (multiple redundant) hard drives, immediately backed up to other servers with RAID hard drives, and regularly copied offsite to increase redundancy of backup protection. For more information on the security of your data, click here.

We understand that anything is possible. We want to assure our customers that they own their data. So at any time, their data can be downloaded off our server, and copied over to their computer. We can also do a "data dump" of all customer data, burn that to a DVD, and send it to a customer.

2. What does "area" and "code" mean when you create a new scheduled task?

A: Area and Code fields are for customers that wish to further differentiate/sort their tasks.

Imagine you have 100 tasks, and you want to filter out just the 8 tasks that are related to "inspection". Type in "inspection" into the "Area" field. Now, this value "inspection" will be available in the picklist for future tasks.

When viewing your schedule, you can adjust the filters in the left margin. One of those filters is "Area" - you'll see the value "inspection" there. Select, and refresh your list, and the view of those tasks related to "inspection" will display.

Those fields are really user defined. "Area" could mean 1) area of the project, 2) geographic area (SW, NE, County), 3) area of responsibility (financial, preconstruction, warranty).

"Code" could mean 1) CSI master format division code, 2) accounting code, 3) PO number, etc.

3. What is the difference between a "to do", a "note" and a "task"?

A: "To do's" are like virtual Post-IT notes. They are related to a BuildIT user, and can be connected to a job. They allow you to deal with the slippery items that if not "written down", cost you time, money and aggravation in the end. One BuildIT user can create "to do's" for him/herself and for other users.

"Notes" are related to a BuildIT user, can be connected to a job, AND can be connected to ONE contact in your database. Use "Notes" to log conversations, verbal commitments, and any potential litigious situations. Remember that a short "digital" pencil is better than a long memory!

"Tasks" are the individual elements of a "schedule". Like "notes", "tasks" are related to a BuildIT user, can be connected to a job, AND can be connected to ONE OR MORE contacts in your database. Tasks can be displayed in LIST view, GANTT chart view, and CALENDAR view.

4. How many customers do you have?

A: For competitive reasons, we can't disclose any numbers. But we can tell you that we've been in business for many years, and have enjoyed building a customer base, and a valuable application that solves real problems for real construction professionals. Each of our customers has a contact database of their customers and business associates, and each of those has access to a free website from BuildIT that allows for collaboration between our customer, and our customer's contacts. And many of our customers have multiple users in their company that access the system. So when you add all those up, the number gets quite impressive!

Really, the question reflects the concern of the prospective customer - he doesn't want to be the first guy taking the plane up into the sky on it's maiden voyage. No worries there, we welcomed our first retail customer back in 2002 - I was there when they delivered the cheque... it was a great day at BuildIT!

When we hear this question, we realize the underlying question is "If I choose BuildIT, will I be in good company with other customers like me that are finding success with the program?".  The answer is a resounding YES.

5. Are you the only one who answers the phone?

A: Most of the calls get sent through to my line — I like to talk!  And it frees up the rest of the team to focus on development of the application, and other corporate stuff. But with a simple, easy to use application, online help system and online video tutorials, most folks get up and running with BuildIT wil very little input from our tech support line. Still, we encourage you to call !

6. How do you print out a schedule to send to a client/builder/subtrade?

A: You can print from your browser, or from the yellow "do this" control in the top right. If you want a PDF of the schedule, you'll need a PDF driver on your computer. If you don't know what that is, call, and we'll help you create a PDF at our end.

Alternatively, you can share the schedule in real time with anyone in your contact database. The big win here is that you're online schedule is "real time", whereas a printed schedule gets out of date quickly which can be a pain in the pocketbook when someone builds the wrong thing from the old printed schedule.

7. Do you have linked tasks / Critical Path?

A: Kind of. While our scheduling system is simple, and we haven't complicated the task editor with "linkages", we do have a simple way to create a Critical Path... so when you make a change to one task, that has a cascading effect on the rest of the schedule from that point forward, then yes, we have a way to do that. More on that at this link.

8. What happens when the Internet goes down (or I don't have access to the Internet)?

A: It's like asking what happens when you're car runs out of gas? We find another way to get to our desitination, or we don't go anywhere. The same could be said of BuildIT's "web-based" application. Being "web-based" means just that. Without access to the Internet, you can't access the application. However, the benefits of having 24-hour access – even while on vacation – easily make up for the other possible problems like being unable to get back to your office, fire, theft, broken computers, etc.

For most BuildIT customers, Internet access is ubiquitous - it's everywhere, available 99%+ of the time. So it's really a moot point for them - but they have asked the question too!

For you iPhone and Blackberry users, you can access your BuildIT email right from our server. And version 5.0, being worked on as I write this, will give you mobile access to optimized screens of the BuildIT application - expect this in early 2010. 

9. What is your pricing?

A. Low. Way less than most comparable construction software products – and reasonable.  With BuildIT you easily achieve a rapid return on investment, literally within weeks of getting up an running with the system. For current pricing, check out our pricing page. We'll help you determine the optimum number of user accounts to get started with, and the subscription plan that best suits your budget. 

10. How do I organize my contacts?

A: There are a number ways to organize contacts in BuildIT: by job, by contact group (client, contractor, subtrade, design professional, etc.), by user defined fields in the contact record, and alphabetically (by First Name, Last Name or Company Name). BuildIT's "contact picker" allows you to select contacts for assigning to jobs, tasks, notes - and for sending out email, web faxes and text messages. Each customer has unique contact organization needs - we'll help you with that as we configure your account to suit your unique business requirements.

Didn't get your question answered? Well, it may be in the Top 20 or Top 30 list. Or it may be an original. Give us a call. See if you can surpise us with a "never before asked" question, and put our customer service to the test!

 Scott Hutchinson
 1 866 585 5050 ext 1

Trends in Construction Scheduling Software

10 years ago, you'd be hard pressed to find many residential construction professionals giving serious consideration to desktop construction software. Web-based construction software was in its infancy and contractors were generally reluctant to delve into these unproven digital power tools.

About the time the "dot-com bubble" peaked in early 2000, the founders of BuildIT saw a need for a "mobile office" approach to managing construction businesses. A laptop computer or tablet PC, connected wirelessly to the Internet via an "air card" would give contractors access to their critical business information, job schedules and communications from literally anywhere at any time.

Since then, there has been a convergence of trends that has made web based construction software a hot ticket item.

Convergence of Trends

  1. Wireless internet access has expanded to the point of being ubiquitous, and expected.
  2. Laptop computers have come way down in price, and up in speed and screen size, and have built in Wi-Fi.
  3. Handheld wireless devices such as Blackberries and iPhones are becoming standard issue for mobile construction professionals.
  4. Web based construction software tools like BuildIT have been in development for years, building on user feedback from a growing group of "first mover" construction professionals.
  5. As we end this decade, those that were still in school during the "dot-com bubble" of 1998 through 2001 are now in project management and supervisory positions; many of them now own their own construction business. And these folks were raised on technology, so web based construction software is a natural fit for them: short learning curves and high adoption.

As for construction scheduling software, it's important to have a rich feature set. However, there is always the risk of ratcheting up the complexity factor too much, to the point of losing those who just want a simple tool to get their job done. When it comes to residential scheduling, there are a host of options available.  Time and time again the feedback we get is that most construction scheduling software is too complex and way beyond what is needed.

Many potential users suffer from "feature shock" after checking out corporate websites, demo versions, and free online trials of construction software – an enormous number of features that literally bog down the user.

BuildIT Advantage

Our approach at BuildIT is simple - we focus on 3 main areas: organization, scheduling and communications.

Organization – Time and time again, searchers that connect with BuildIT say they are looking to get better organized. They understand that a organized and well run business is a profitable one. BuildIT has a logical place for every piece of information on the job.

Scheduling – Our system allows construction professionals to run multiple projects concurrently, and see the schedules for these projects in one view. This gives them the big picture.  And since the system is web based, they can share the schedules with other stakeholders (vendors, subcontractors, clients, design professionals) and realize the benefits of a real-time collaborative tool. Gone are the days when you'd rely solely on a printed schedule.  In residential construction, a printed schedule is generally out of date about an hour after it has been printed!

Communications – It is one thing to create a schedule, it's quite another to make sure the right people get the right scheduling information at the right time. Web based construction scheduling software allows the construction professional to disseminate time sensitive information to their key contacts, in their preferred method of communication – email, fax, text message, or a website "notice board" where assigned tasks, and related files are readily available 24/7.

Current Trends

Some trends we're seeing:

  1. Pricing - While "enterprise level" construction software packages (software + setup + training + maintenance + consultants + customization $$$) are priced well above the budgets of most small to midsized (SME) residential construction firms, the web based software companies are jockeying for position for the SME marketplace. Competition from agile players like BuildIT is likely having an impact on boardroom discussions – you're hard pressed these days as a construction software company to get away with charging $1,000's per year (some well over $10K), or hundreds of dollars per project per month when that same customer can get a similar feature set and all the main online scheduling benefits from BuildIT for $85 per month.
  2. Schedule creation – Many construction professionals that come to BuildIT are looking for a solution to their problem... today. Rather than mastering a particular software program, what they really want is their problem solved. It's the old adage about the guy who buys a drill bit, but what he really wants is a hole. And their problem is simply this: they need a schedule to satisfy someone – the owner, property manager, design professional, lender, investor, etc. Sometimes, they need this to submit with their bid, and in those instances, time is of the essence. So we offer a service to help them create a schedule, often right there on the spot when they call. They get their problem solved, and they get usage of the web based system, and our support, to help them along the path from "problem solved" to "loyal BuildIT customer".
  3. Handheld devices – Construction professionals are mobile. The days of being anchored to a desktop computer are over. With the advent of Blackberries, iPhones and other handheld wireless devices that can access the Internet, the construction professional literally can have his entire business at his fingertips. BuildIT has strategically invested in building a strong, robust application over the years. With the release of version 4.7 in October 2009, we have the underlying architecture and code ready for a new "mobile development" phase, currently underway and to be released first to our lead users in the next couple of months. Users with small handheld devices will be able to more easily access key information in their BuildIT account.
  4. Disruptive innovations – There is an emergence of free applications, like Google apps, that offer generic solutions.  Construction professionals who have the time to configure and master these solutions may find some of the benefits they need.  Presently, we’re not seeing anything on the market that fits the specific needs that our customers are demanding: like job-centric organization, related construction timelines, construction-specific terminology, etc. However, the challenge for all construction software companies will be to continually improve their apps, and deliver value which ultimately helps their customers become more efficient and generate greater profits.

BuildIT Systems is a great company (we’re biased) that builds even greater construction scheduling software (so say our customers). We started a lean company while the air was quickly escaping the dot-com bubble to provide SME construction companies with an online scheduling, information management and communications tool. Today, many of our first customers are still with us (thanks, we’re honored, really!), and are joined by construction professionals around the world who want better control of their information, and job scheduling. We get up each day eager to meet our next customer, while servicing the dickens out of our loyal user group.

BuildIT Systems sells BuildIT – a web based application, on a subscription basis. We also do custom software development for clients who use BuildIT… and others. Have an idea you think our team can help you with? Call us.

 Scott Hutchinson
 1 866 585 5050 ext 1

BuildIT Lean and Mean

Scott Sedam, President and Founder of TrueNorth Development recently did a presentation on Becoming the Lean Builder.

He nailed it.

For years, as a technical consultant for Weyerhaeuser's engineered wood product line, I saw waste and inefficiences everywhere I looked. Contractors were making money by accident, and leaving a lot on the table, and a lot of waste ended up in landfills.

I saw a big opportunity with BuildIT to help these contractors take the "good" job they were doing, and do it even better by becoming more organized, more attentive to detail, and more in control of their scheduling. So I invested in the Company, and soon afterwards joined the team.

As Scott mentions, from 1991 to 2006, considered by many the "Golden Age" of building, 90% of the margin made by 90% of the builders were made in 3 ways:

  1. Land appreciation
  2. Sales price inflation
  3. Volume expansion

Stuff was built, and people were buying. Efficiency was a great concept, but not really necessary when profits were made by default.

Along comes 2008... and the party's over. It's time to get lean, or get out.

For years, BuildIT has offered a system of tools designed to make contractors more efficent, and keep them more organized. The economic realities today are such that system like BuildIT are necessary for contractors to stay in business, and achieve acceptable profit margins.

Let's talk about "Lean" for a bit.

What is "Lean"?

It's not dropping your price to get the job. No point in working for free, or losing money while someone else gains from your loss. It's not making unilateral cuts across the board (materials, labor). It's not necessarily about reducing your expenses either, the mistake many make when considering whether they can "afford" to keep systems like BuildIT going.

It is about "doing less", but making it "count more". Plug the income and profit leaks in your organization, your product and your processes. Become intolerant of waste.

Lean is identifying waste in all it's forms:

  • Product waste (materials)
  • Process waste (time & labor)
  • Design waste (get it right on paper before mistakes are made on site)

Product waste is fairly self explanatory.

Check out these pile of goodies left over after a job - who do you think pays for this? How much $$ does this represent? Whose pocket would you like that $$ to be in?


Less waste = less cost = improved margins for contractors and better products for their clients.

Start becoming lean in the "product" category by becoming obsessive about product waste. Don't let it happen. Design it out at the beginning. Hire consultants like Scott Sedam to find out where this waste occurs in your product offering, and how you can turn this waste into margin. Sometimes it takes someone from the outside to show you.

Now about process...

Scheduling accuracy, wasted trips, change orders, communication issues. These and other process issues are hard to nail down. Quite frankly, it's a lot easier to deal with product related waste. But spend some time on this one... there are gains to be made, and they'll translate to dollars in your pocket. 

Let's look at wasted trips to the building site:

Scott's research shows that the typical builder averages 50 wasted trips to the jobsite. Times that by an average of $200 per trip, and there's $10K savings right there. While this may seem steep to most at first, do your own math. Keep a log of how many trips you make... that you really didn't need to (if you were more organized, and your subs were better scheduled, and you hadn't miscommunicated on some matter earlier). Figure out what your time is worth, per hour (be truthful here, what could you trade your time for), don't forget wear and tear on your truck, fuel, and opportunity cost (you could have used that time to work on a bid, land another contract, see your son's baseball game). Wasted trips are an indisputable time and money waster.

Let's say conservatively that half of those trips could have been eliminated using a tool like BuildIT. You've literally paid for BuildIT for 5 years.

Then there's the "saved day" in a building schedule:

I'm surprised at how many contractors I've talked with that have a loose schedule. They build in 120 - 150 days what an "efficient" builder who schedules with specific intent can do in 100 days.

Consider "interim financing" or carrying costs. Let's say those costs are $50 per day for a project. The total impact of saving just 1 day in the build schedule can exceed 5X that amount (or $250) IF that day is used for production (taking into account fixed costs and overhead).

Now imagine if using BuildIT (not just subscribing to BuildIT and checking it occasionally, but working with the system regularly to update the schedule, notify subs, and keep scheduled tasks on track and production happening on EVERY working day from start to finish) allowed you to shave off a week or 2 on every project you do for the entire year? Save 5 days per project, on, say 8 projects, and there's another $10K saved.

The numbers get ridiculous... in your favor. And still, I get those that balk at subscribing to our service for $85 per month because, in their words, "they can't afford it".

Yeah right.

What you need to understand: those that think they can't afford BuildIT really haven't done the math yet.

But their competitors will.

We hope you will too, and choose to become lean and profitable.

To your success !

 Scott Hutchinson
 1 866 585 5050 ext 1