Customer support - beyond the BuildIT program

Over the past 14 years, we have developed a tried and tested, robust program for our current and future customers. It works, and works well. Screens load fast, and our highly optimized code ensures you get what you need, make your changes, and get off the system fast so you can get on with your business.

That's the way it's supposed to work, but for some customers, the fact is, their computers are just bogged down, unhealthy, and at times, plain broken. Their positive experience online, with BuildIT or any other online system, is hampered by any number of issues that have nothing to do with our software, such as

  • web browser hijackers
  • adware/spyware
  • pop up ad software
  • useless toolbars that suck up resources real estate on your screen
  • updates (Java, Windows, Adobe)
  • browser settings that don't allow BuildIT to function fully
  • missing software/addons

At BuildIT, when you subscribe to our service, you get... well, our service, and it's not just answering your questions on our software, but we go a step further. If you are having problems, with your approval and an app you download, we can connect our computer with yours, doing a "screen share", so you can see our mouse on your computer screen. We'll do what we can to ensure you have a great experience with our software, and we may even find a few things that will remove those frustrations you have with your computer, but don't know where to start.

Case in point - a customer called up last week. She couldn't upload any files, or print any PDF documents from BuildIT. We connected our computers, and right away, we determined she had the Conduit browser hijacker messing with her system. Seconds later, that was removed. There was an Adobe update pending, and we took care of that - since BuildIT has PDF documents available, it is important to ensure all your Adobe updates are current. Her Java software was outdated so that was brought up to the recent version - this is required to run our multi-file uploader program for Google Chrome/Mozilla Firefox. We checked her installed programs through her Control Panel, and found a few programs that really didn't need to be there, taking up valuable space on the hard drive; some of these programs are designed to run in the background, eating up resources and slowing down the performance of your computer. Finally, we tweaked her 2 main web browsers to improve how they work with BuildIT... and while we were at it, we even got her accounting software to print to PDF properly.

All in a days work !

So... before you spend the money on online tech support for your computer (or bring it to the repair shop and pay their rates), let BuildIT help you - it's part of our service, and we want you to have a great experience with our software, and company. And the sooner you get off your computer and get to the site, or pick up the phone, the better. 

 Scott Hutchinson
 scott@builditsystems.com
 1 866 585 5050 ext 1